FREQUENT QUESTIONS
SHIPPING AND DELIVER
WHERE CAN I CHECK THE PRICES, METHODS AND DELIVERY TIMES?
Check our Shipping Policy page , where you will find the most up-to-date information.
Click here if you want to track your order now.
TO WHICH COUNTRIES ARE DELIVERIES MADE?
At the Shipping Policy page You will find the list of countries to which we deliver and those to which we do not. Remember that the order can only be sent to the country of the website where you make the purchase.
MY ORDER IS MISSING A PRODUCT. WHAT SHOULD I DO?
In the unlikely event that an item is missing, click here To receive the help of our Customer Service team, in the event that you order two different models, you may receive one before the other because they come from different manufacturers, but in the vast majority of cases the complete order is received without any problem.
REQUESTS
You can easily order by following these steps:
1. Find the product, choose a size and add your favorite product to the shopping cart.
2. Complete the address information, select the payment and shipping method to complete the order.
3. Once the order is completed and the purchase made, you will receive an email with the confirmation of your order.
CAN I BUY, TRACK THE ORDER OR REQUEST A RETURN EVEN IF I DON'T HAVE AN ACCOUNT?
Of course. If you do not want to register, you can place an order as a "guest" user.
To view the status of your purchase, track your order, or process a return, click here and write the order number and your email address.
If you need an invoice, you can also download it from your user account.
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
After confirming the order, you will receive an automatically generated confirmation email from our JORDAN STOCKX online store.
I HAVE NOT RECEIVED ANY CONFIRMATION EMAILS. WHAT SHOULD I DO?
First, check your spam or spam filter. If you still have not received the confirmation email, please contact our Customer Service.
CAN THE ORDER BE CANCELED OR MODIFIED ONCE IT HAS ALREADY BEEN PLACED?
Once the payment has been accepted, the order can no longer be modified. Get in touch with him Customer Service If you need help.
RETURNS AND REFUNDS
I HAVE RECEIVED A DEFECTIVE OR INCORRECT PRODUCT. WHAT SHOULD I DO?
We are sorry that you have received a wrong or defective item. click here to see how to process the return.
At this time we do not have the option to exchange products. If you are interested in obtaining another color or size, you must return your product and place a new order. As soon as your product is received in our warehouse we will process the refund.
I HAVE BEEN REFUNDED AN INCORRECT AMOUNT. WHAT SHOULD I DO?
Get in touch with him Service Customer Service.
HOW CAN I KNOW THAT YOU HAVE RECEIVED MY RETURNED PRODUCTS?
As soon as we receive your return, we will notify you by e-mail.
INFORMATION ON OUR PRODUCTS
IS THE COMPLETE COLLECTION DISPLAYED ON THE JORDAN STOCKX WEBSITE?
The JORDAN STOCKX online store presents a selection of collections from the main brands.
As a company, we do our best to offer our customers ethical products that are made with the environment in mind, from design to manufacture.
In addition, as manufacturing techniques change and evolve, we will continue to improve and produce more sustainable and responsible items.
MY ACCOUNT AND NEWSLETTER
DO I HAVE TO CREATE AN ACCOUNT TO BUY ONLINE?
No, you can buy as a visitor / guest in the JORDAN STOCKX online store.
HOW CAN I CHANGE MY JORDAN STOCKX ACCOUNT INFORMATION?
Log in to “My account” and click “Edit” where you want to modify your data.
You simply have to request a new password by clicking on “I have forgotten my password” on the home page and entering your email.
HOW CAN I CANCEL MY JORDAN STOCKX ACCOUNT?
Get in touch with our Customer Service by clicking here.
PAYMENTS AND SECURITY ON THE WEB
IS IT SAFE TO BUY ONLINE AT JORDAN STOCKX?
We guarantee high data protection in our JORDAN STOCKX online store. All payment transactions by credit / debit card are processed by the bank, a secure online portal that will be responsible for maintaining and managing the information related to the payment data. Furthermore, the bank details are sent to our server using SSL (Secure Socket Layer) encryption and transferred to a completely secure environment.
The payment methods that we accept on our website are as follows.
1. Payment method by credit / debit card (totally secure payment by Redsys).
2. Payment method by bank transfer or deposit.
Yes, the prices are published including VAT.
WHY HAS MY PAYMENT BEEN REFUSED?
Your debit card may have been declined for one of the following reasons:
The card could be expired.
Check the validity of your card.
You may have entered some incorrect information.
Check that you have correctly filled in all the necessary fields.
You may have exceeded your credit limit.
You may not have correctly entered the security code that you receive via SMS on the mobile phone associated with your card.
Contact your bank to verify that you have not exceeded the authorized purchase limit.
Most importantly, check that you have a balance in your card account.
ASSEMBLY
AT WHAT AGE CAN I ORDER FROM JORDAN STOCKX?
The legal minimum age to buy online is 18 years old.
I HAVE PROBLEMS ACCESSING / BUYING ON THIS WEBSITE.
We recommend that you try another browser / device and clear the cookies and cache.
If it doesn't work out, click here to get in touch with us and we will do our best to help you.
CONTACT
HOW CAN I CONTACT JORDAN STOCKX CUSTOMER SERVICE?
You can contact our team in various ways. click here to get in touch with us.
